The UITS Support Center earned runner-up honors in the Best in Class (under 200 staff) category of the 2014 Call Center Week Excellence Awards (touch for more >>)
The Support Center strives to be one of the country’s best — and this award honors that dedication to excellence. IU was the only higher education finalist among 33 contenders in 13 categories. Competitors included CareerBuilder and wellness company GuideWell Connect.
“As the technical support providers for approximately 400,000 students, faculty and staff around the state, the UITS Support Center has one primary goal: to ensure that technology is a tool that empowers teaching, learning, research and communication,” said Sue Workman, IU associate vice president for client services and support. “Removing the obstacles that create frustration and prevent customers from maximizing these tools is our primary purpose. We are thrilled to accept this award from our call center colleagues, whose great work inspires us every day.”