Stories Tagged as “support”

Don’t get hooked by the latest phishing scam

Many of you received a fake warning about your email quota. Know how to avoid a fake? Here are a few pointers from the Security Office.

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Echo360 Lecture Capture provides flexible teaching and learning options

Faculty: Did you know that with Echo360 Lecture Capture, you can choose to automatically record your class session for later on-demand viewing? Or that with Echo360 Personal Capture you can record audio, video, and computer content on a personal computer and upload it for student viewing?

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Cyrus email (IU Webmail) phasing out in February

To provide larger mailboxes and new features for IU email, UITS is discontinuing the Cyrus (Webmail) email system on February 2, 2015. All Cyrus accounts will be disabled, and data will be unavailable after February 2.

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More IT news and events for November 19, 2014

Thanksgiving hours: UITS Support Center at IU Bloomington and IUPUI; New 3D computer lab at IU Southeast; SciPass makes data transfer faster, more secure; In case you missed the last newsletter

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Student Windows users: Keep your computer safe and connected

If you’re a student using a computer running Windows, UITS recommends that you run Get Connected to ensure your device is correctly configured to securely access the IU campus network.

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The UITS Support Center and the millionth ticket

It’s quite an accomplishment, helping with that many questions in just five short years. The UITS Support Center strives for customer satisfaction by providing comprehensive, no-cost support, and it shows in their overall customer satisfaction rating: 97 percent.

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It’s easy to lose a thumb drive. It’s hard to lose a Box account.

Your IU Box account provides 100 GB of file storage and collaboration space that you can access from your phone, tablet, laptop, or any Internet-connected device.

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More IT news and events for November 5, 2014

IU adds data science master’s degree; IU computer scientists receive $5M to develop data analysis tools; CIC Arms of Communication Conference; Plug into the Sun II; Celebrate GIS Day

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UITS Support Center achieves 1 million milestone (touch for more >>)

On October 30, the UITS Support Center reached an important milestone by logging its millionth ticket — or, its millionth question answered for IU faculty, staff and students since the ticketing system was implemented in June 2009 to track support requests.

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Instructors: Need help with Canvas?

If you need help with something in Canvas, IU’s new learning management system, the Knowledge Base (KB) can help.

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For when you need a little assist

Assistive Technology and Accessibility Centers (ATAC) are dedicated to helping faculty, staff, and students with registered disabilities read, write, study, and access information through assistive technologies.

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When you make the Fort Knox of passphrases…and then forget what it is

Forgetting your passphrase is the number one call the UITS Support Center receives.

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Project manager types: This one’s for you

Learn to lead, manage, and be part of successful project teams in today’s changing world.

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