Stories Tagged as “support”

Knowledge Base update brings mobile-friendly design, improved search (touch for more >>)

The IU Knowledge Base — your source for all IU tech answers — has been around since 1988, when IU computer lab consultants got the idea to pool answers to common questions so they wouldn’t have to repeatedly write answers from scratch.

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If you are curious about IT-related news, announcements, and events of interest to the IU community, consider subscribing to IT-Announcements-L.

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Tech Bytes: Keeping it real

Tech Bytes, short videos on YouTube, deliver quick and easy tech tips and information.

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Cyrus email (IU Webmail) phasing out in February

In order to move forward with providing larger mailboxes and new features for IU email, UITS is discontinuing the Cyrus (Webmail) email system on February 2, 2015. All Cyrus accounts will be disabled and data will be unavailable after February 2.

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IU Bloomington: UITS Support Center hiring part-time consultants

Do you like to help people with technology? Join the UITS Support Center and become part of an award-winning team. Consultants provide technical assistance to all IU and IU-supported affiliates in person and over phone, email, and chat. You’ll learn a lot and be paid for it, too.

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IU South Bend homepage adapts to mobile devices

Responsive design is aimed at providing easy reading and navigation

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The UITS Support Center earned runner-up honors in the Best in Class (under 200 staff) category of the 2014 Call Center Week Excellence Awards (touch for more >>)

The Support Center strives to be one of the country‚Äôs best — and this award honors that dedication to excellence. IU was the only higher education finalist among 33 contenders in 13 categories. Competitors included CareerBuilder and wellness company GuideWell Connect.

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IU Health to retire June 30

On Monday, June 30, IU Health will retire This means that any email sent to addresses using “” will be returned as undeliverable.

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Introducing the new Knowledge Base

The Knowledge Base (KB) — your source for all IU tech answers — received a major update. The new IU KB debuted June 15, featuring a new look, more robust and powerful searches, and better integration with IU systems. It’s also mobile friendly for tablets and smartphones.

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UITS Support Center wins runner-up honors

UITS Support Center recently recognized for their hard work during the 15th annual Call Center Award Week, where they received runner-up honors in the Best in Class Call Center (under 200 staff).

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Tech and creative training pilot program extended

Creative types, for a few more months, you can get training on loads of programs — animation, game design, drafting, and video editing, to name a few — through the Pluralsight pilot program. Digital-Tutors, video-based tutorials on design topics, is the most recent addition.

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IUB: New IU Print Service makes printing more convenient

IU Print service will be replacing Student Technology Center (STC) Printing before the fall semester begins.

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Beware of phishing scams: Nobody wants to get duped

Did you get an email that looked like it came from UITS? Did it say something about updating your email and ask you to validate your login through an included link? Was it littered with cringe-worthy grammatical errors?
Don’t click on that link.

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